Fairfax, Va., July 20, 2001 - Cyberserv, Inc., a provider of eCRM software solutions, announced today an alliance with Unanet, a leading provider of workforce optimization tools, as a Technology Solutions Partner. Through this alliance, Unanet will be able to extend its resource scheduling, project costing, timesheet and expense reporting solutions to the eCRM marketplace and Cyberserv will be able to offer a broader set of solutions to its clients.

Cyberserv provides an integrated suite of eCRM software enabling multi-channel sales, marketing and customer service systems that are deployed over the Web. Cyberserv is creating new and innovative ways for organizations to interact internally, as well as developing customer relationships. Unanet provides a web-based Professional Services Automation (PSA) suite allowing Cyberserv to offer added value to customers who seek tighter integration between eCRM and PSA software.

"Unanet was a natural choice for partnership because of its compatibility and functionality that has enhanced our own internal processes,” said Susie McClellan, director of channel sales at Cyberserv, Inc. “Unanet’s technology complements Cyberserv’s understanding of the complex business needs many companies are facing and the subsequent solutions we can now jointly deliver to our customers.”

"Professional services automation streamlines the business processes of professionals. A key part of the processes are the interactions among people in the participating organizations. Cyberserv enhances the interactions of these organizations through easy to use collaboration tools,” said Fran Craig, president at Unanet. “We are delighted to enhance the Cyberserv eCRM suite with resource scheduling, project tracking, timesheets and expense reports.”

About Cyberserv

Cyberserv, Inc., enables companies to focus on their customers, partners, and employees by providing a suite of completely web-based software solutions utilized in every aspect of customer relationship management, including Service Request Management, eMarketing, Collaboration Portals, and 24x7x365 Technology Support Services. Cyberserv's software solutions deliver corporations the most cost effective, timely and turnkey solutions for the management of internal and external customer relationships. Visit Cyberserv on-line at: www.cyberserv.com

About Unanet

Unanet Technologies is the pioneer of 100% Web-based workforce optimization tools that increase corporate value. Unanet Technologies helps high-technology companies better manage project, product and services work. Available as a customer premise or an ASP hosted solution, Unanet’s best-of-breed Professional Services Automation (PSA) suite of products includes resource scheduling, project/opportunity tracking, timesheets, expense reports and collaboration. With over 140 customers, Unanet Technologies has the proven leadership and innovative technology to address the demands of today's business environment. Unanet is headquartered in Fairfax, Virginia. Visit Unanet on-line at: www.unanet.com. Contact marketing@unanet.com for additional information.