When choosing an ERP system, or Professional Services Automation software, it’s important to consider the deployment spectrum – from customized to turnkey.
Not all systems require the same amount of customization to configure and deploy. Those that are highly customized will generate a lot of cost, not only in the initial deployment but when upgrading from release to release. And they will likely be less stable than turnkey implementations.
Those businesses with unique requirements need to consider whether those requirements can be mainstreamed to eliminate the steep cost curve. The business needs to understand its own appetite for longer implementation cycles, longer ROIs, more instability, etc.
In many cases the need for customizations aligns with a company’s size. Smaller companies will generally be OK with a turnkey solution. Less flexibility but more stability and less initial and ongoing cost.
This tip was featured in a recent article in CIO Magazine on Selecting and Implementing an ERP System.