The Unanet Customer Service team is working to answer customer calls and e-mails as soon as possible. In order to make the support process as efficient as possible it is highly appreciated if answers to the questions below are available prior to reporting the issue.
It is also very helpful if the "About" page on the Help menu is saved as html and included in any e-mail.
You can collect additional information if an error does occur. Right click on the page where it happens, not on the green menu, or the banner. An option will pop up that says "view source". Click on view source, and in the IE browser, a text editor, such as notepad will appear with html code inside. In the Netscape browser, a new browser will appear with all html code. For IE, in the notepad application, go to "file", "save as". Save this with any name you would like, giving it a .html extension, for example, "error.html". For the Netscape browser, you will have to highlight all the text, copy it into a text editor, and do the same to save as above. Then, send us this saved html file. With this, we can look at it and possibly see where the error occurred.
Support issues should be sent to your local support point of contact -- or -- to the Unanet Customer Service team.
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Last revised: September 13, 2002.