Metrics for Project-Based Organizations

For the start up company, the CEOs "on the ground" experience minimizes the need for metrics as a way to monitor projects.  For established companies, the CEO requires metrics from his middle managers in order to monitor the success of key projects.  Also beneficial are daily, weekly, monthly, quarterly and yearly metrics reports to provide insight into the success of projects.

Why do we need metrics?

As Edwards Deming noted, “If you can’t measure it, you can’t improve it”.

But there must be relevance to the business. Many customers have abandoned Earned Value Management for a multitude of reasons, including:

  • You no longer have the detailed metrics required to measure performance by task.
  • In some cases, metrics were for metrics sake.
  • Nothing was done with the metrics, improvements were not the goal.

So ask yourself the question … “Should I always use metrics? Well …

  • It depends on your objectives
  • The more important the project, the greater need for metrics (monitoring)
  • You need to know what you are going to do with the results before you start to measure.

Finding the Right Balance of Metrics

The most rudimentary metrics can be pulled from your timesheet software.

Secondly, get a snapshot of resource utilization:

  • How much billable time is being billed?
  • Every organization has the right balance of utilization – what is yours in order to have the right level of profitability while avoiding burn out and supporting ongoing learning?
  • When you find and set your utilization numbers they are easy to monitor

Some common important metrics for measuring the organization are:

  • Trends in direct labor
  • Utilization
  • Total Backlog
  • Funded Backlog
  • Days Sales Outstanding

What monthly metrics might a CEO want to review:

  • Detailed financials for each P&L
  • Overhead rates and trends
  • G&A rates and trends
  • Cash flow projections
  • Work at risk
  • Balance sheet

To learn more about metrics for your organization, check out this recent on-demand webinar, "Financial Metrics and KPIs for Project Driven Organizations."

"With Unanet we reduced invoice processing time by 65%. All invoices are now delivered with 48 hours of period end." - Keith Mortier CEO, LunarLine
"Our experience with Unanet has been such a vast improvement over our old combination of Deltek T&E and Spreadsheets. "- Brandon Labonte President & CEO, Ardentmc
"We initially used to use Unanet for our timesheets. Now we use it to rework our business. It's amazing. It saves us millions. It improves process and has changed the way we manage our business." Finance Manager, CB Richard Ellis
"We selected the Unanet PSA product suite because it works, is simple to administer, and has rich functionality."- Brian MacDonald Director of Information Systems L-3 Communications Corporation
"The Unanet support team provides the best support I have ever encountered.  Great job and thank you!"- Nick Wagner Director of Quality Management, The ESCO Group